CRM implementation and business process automation cases
Project examples across various industries: CRM implementation, sales and business process automation, integrations, and online booking.
Tourism · Dubai
Sales department automation for a travel agency in Dubai
WhatsApp and Instagram connected to CRM, with automated enquiry handling, tour pricing, payments and booking synchronisation.
WhatsApp and Instagram, enquiries, tour calculations and payments — in one CRM
Manufacturing
Full automation of RayGroup window factory
Window calculation, B2B and B2C ERP, warehouse, purchasing, finance, CRM, website and lead generation in one digital environment.
Window calculations, ERP, warehouse, procurement, finance and CRM in a single environment
Logistics
Logistics automation for a transport company
An internal CRM for B2B and B2C orders, online requests, Excel exchange, notifications, reporting and analytics.
B2B and B2C orders, website with online enquiries, Excel exchange and analytics
Finance
Business process automation for a financial organization
IP telephony, contact centre, CRM, reception, analytics, website and marketing funnel connected in one digital environment.
IP telephony, call center, CRM, reception and BI analytics in one system
Auto Business
Digital ecosystem for the auto business AvtoTrade
Five business landing pages, IP telephony, a mini-CRM and inventory management connected into one enquiry workflow.
Five landing pages, IP telephony, mini-CRM and warehouse parts accounting
Sports
Automation of the Beles Arena sports complex
Online class booking, section and membership records, pool visits, card access and financial reporting in one system.
Online booking, memberships, pool, card access and reporting
Services
Online booking automation for a yoga center
A unified system for online booking, group schedules, memberships, attendance, reporting and manager workflows.
Online booking, schedules, memberships, visits and reportingNo cases found for the selected filters. Reset filters or discuss your task — perhaps we already have a similar project.
Some projects are presented without company names or confidential details. We would rather show the substance of the work and the depth of our experience than rely on headline numbers.
CRM and business process automation tailored to industry needs
Each case combines services selected for a particular business. Most projects start with CRM implementation: a unified customer and deal database, a clear sales pipeline, and defined stages of work. We then add business process automation — routine operations, notifications, reporting, and execution tracking.
To connect the system end to end, we use integrations with telephony, website, warehouse, and payments, and enquiries from messengers go directly into CRM. For service and client booking, we add online booking, and for revenue growth — sales department automation.
Tell us about your business — we will propose a solution
We will conduct a free process audit and propose a clear automation plan for your industry.
Enquiry sent
We will contact you and clarify the details.