The previous system was inconvenient
Managers had to perform extra actions, and work processes did not form a clear, unified scenario.
Online booking · Subscriptions · Schedule · Team training
Online booking and accounting automation for a yoga centre in Astana
Replaced a cumbersome, fragmented system with a unified workflow: configured online class booking, group practice schedules, client and subscription tracking, visit accounting, financial reporting, and trained managers on the new system.
Yoga centerAstana, KazakhstanService industry
Online booking
Class schedule
Subscriptions
Team training
Financial reporting
YCSubscription activeClient independently selects a class onlineBooking available
Schedule · Subscriptions · Visits · Financial accounting
Hatha yogaBooking confirmed
Online bookingPlace booked
VisitAccounted for
ClientYoga center
GeographyAstana, Kazakhstan
TaskTransition to a convenient system
SolutionOnline booking and subscription accounting
About the project
The yoga center needs a system that is convenient to use every day
The yoga centre in Astana runs regular group classes and sells memberships. Before the project, the team used another system, but it did not support their day-to-day work: processes remained fragmented and some operations still required manual oversight.
The centre needed a clear workflow: manage the schedule, let customers book online, keep memberships and visits in one database, simplify the team's work, and provide management with financial reporting.
Before implementation
The previous system complicated the center's daily work
The team needed one clear tool for customer bookings, schedules, memberships, visits, and financial control.
Booking depended on managers
To choose a class, the client had to contact an employee. This increased the team's workload and slowed down service.
Subscriptions were difficult to control
Managers needed a unified client card with subscription status, validity period, and visit history.
Schedule required manual verification
Classes, instructors, and available spots needed to be kept up-to-date without confusion or duplication.
Visits were recorded inconveniently
Visits needed to be recorded in the system so that the manager could see the client's current class history.
Lack of transparent reporting
Management needed a clear view of memberships, visits, payments, and the centre's operations.
Solution
Configured a unified system for the yoga center's operations
Now the client independently selects a class and books online, the manager sees the current schedule and subscription status, visits are recorded in the system, and management receives financial reporting.
Before implementationBooking via messages and managersInconvenient previous systemFragmented client dataManual schedule updatesInconvenient attendance trackingNo consolidated financial reporting
WDAAccounting
Accounting
system
Unified framework
After implementationOnline booking for classesUp-to-date practice scheduleUnified client and subscription databaseClient visit historyClear manager workspaceFinancial reporting
Unified perimeter · integrated system stack
Online bookingClass scheduleGroup practicesSubscriptionsVisitsTeam trainingFinancial reportingVisits
01 · Accounting system
Configured a new system and consolidated the unified accounting perimeter
We configured the new system for the yoga center's processes. In a single workspace window, we consolidated client cards, subscription statuses, schedules, and visit history so managers no longer switch between disparate sources.
- Unified client card
- Subscription status and term
- Visit history
- Work data in one window
YCSubscription activeBooking available
Client card is availableNew accounting system
Subscription verifiedStatus active
Visit history availableData updated in the system
02 · Online booking
Enabled independent online booking for classes
The client selects a suitable practice from the schedule and books online. The system saves the reservation and helps managers see the actual group load without manual correspondence.
- Independent online booking
- Convenient class selection
- Group load control
- Booking confirmation
Yoga 08:00
Places available
Hatha yoga 10:00
Place booked
Stretching 18:00
Places available
Meditation 20:00
Booking is open
Booking is saved in the system and immediately displayed to the manager
03 · Schedule and practices
Configured the schedule for group practices
We introduced exercise directions, instructors, and schedules within the system. Managers received a clear tool for updating time, class format, and available spots.
- Catalog of practice directions
- Group class schedule
- Control of available spots
- Current class load
Hatha yoga groupRegistration open · Place limit set
Stretching groupSchedule published
Yoga for beginners groupBooking is available online
04 · Customers and memberships
Configured subscription and visit accounting
The system records actual client visits and links them to the active subscription. The manager sees the class history in a single client card.
- Accounting of actual visits
- Client subscription status
- Client class history
- Client visit history
ClientCard is open
SubscriptionActive
VisitRecorded
Visit added to client history
05 · Manager work
Configured a convenient workspace and trained managers
We configured work scenarios for administrators and managers: client booking, subscription data verification, schedule updates, and visit recording. After configuration, we conducted team training.
- Manager work scenarios
- Client subscription verification
- Recording visit in the system
- Training managers to work in the system
Client cardOpened by the manager
Data verification
SubscriptionSubscription active
Visit recorded in the unified client card
06 · Financial Reporting
Configured transparent financial control.
Membership, visit, and payment data is collected in one system. Management receives financial reports and can see how the centre is operating without compiling figures manually.
- Subscription accounting
- Visit data
- Financial reporting
- Unified view for management
Subscriptions
Sales · Accounting
Visits
Occupancy · Control
Accounting scopes
YOGAPractices and scheduleAccounting
TEAMManagersTraining
Result
From an inconvenient system to a clear working environment
Before implementation
- ×The previous system was inconvenient for the team
- ×Class registration depended on managers
- ×Client and subscription data were fragmented
- ×Schedules and visits required manual reconciliation
- ×Reporting was collected without a unified scope
After implementation
- ✓Clients book online independently
- ✓Managers see current group load
- ✓Subscriptions and visits are linked
- ✓Visits are recorded in a single system
- ✓Financial reporting is available to management
Customer Journey
From class selection to transparent accounting
The client books online, and the team sees a unified current context without extra correspondence and manual reconciliation.
- 01
The client has a subscription
The system stores the subscription validity period and the client's visit history.
- 02
Selects a class online
The client opens the schedule and selects a suitable class.
- 03
The system saves the booking
The registration immediately appears in the schedule and is available to the manager.
- 04
The manager sees the registration
If necessary, the employee quickly checks the client's data and marks the visit.
- 05
Data enters reports
Visit and financial data are available in a unified system.
Solution Architecture
One system for the daily work of a yoga center
Online booking, schedules, customer records, memberships, visits, staff workflows, and reporting are linked in one process.
Client scope
Online booking
Subscriptions
WDA
Accounting system
Clients · Schedules · Visits
Operational hub
Practices and schedule
Client visits
Team training
Financial reporting
Project Effect
The yoga center received a clear working environment
The result is described through implemented processes without unverified numerical indicators.
The schedule became manageable
Clients book online, and the team sees the current load of classes.
Subscriptions collected in a unified database
The team sees the client status, available services, and visit history.
The team mastered the new system
Managers received clear work scenarios and underwent training after setup.
Management received reporting
Financial data and visits are available in a unified management scope.
Implementation Stages
From an inconvenient system to a convenient workflow
1
Project StageProcess analysis and system setup
We analyzed the center's current work and configured the new system for the team's daily scenarios.
2
Project StageGroup class schedule
We entered practice directions, teachers, schedules, and available spots in classes.
3
Project StageOnline booking and memberships
We enabled self-service booking and set up active membership tracking.
4
Project StageVisits and manager work
We configured visit recording and clear work scenarios for administrators and managers.
5
Project StageFinancial reporting
We configured financial reports and trained the team to use the new system in daily work.
Need to automate online booking and visit tracking?
We will review customer flow, schedules, memberships, team workflows, and reporting, then prepare a clear implementation plan.
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